Contact & FAQs
If you have any questions or feedback, feel free to contact us and we will get back to you ASAP. If you are contacting us about an order, please include your Transaction Id. Also, be sure to check the FAQs (Frequently Asked Questions) below the contact form.
Frequently Asked Questions (FAQs):
When Will I Get My Sample Kits?
Download links are delivered instantly after your payment is received to the email address you used for payment. If you do not see it in your inbox, it may have accidentally been sent to your spam folder. If it is not in your inbox or spam folder, contact us and we will resend the link.
How Do I Open My Download?
Because of the size and the number of samples in the kits, they have been compressed into zip and rar files. You can open these files using a small shareware program. Here is a link to the Windows Version: Winrar For Mac Users: UnrarX or Zipeg. After downloading one of the programs, install it and then double click on the Sample Kit to open it up.
Then you can drag and drop the Sample folder(s) onto your desktop or anywhere you would like to save it.
Here are some videos showing how to do it:
I Did Not Get All Of My Samples After Opening the Kits, Or I Get An Error When Opening The File.
Some of our files are really large and may be incomplete if you are downloading from a slow internet connection or are browsing, watching videos, or downloading other items at the same time. If this is the case, please re-download your Sample Kit again without doing any of these things until the download is completed. If you are still having trouble after doing this, contact us and we will send you the individual kits which will be easier to download for customers with slower connections.
What Software or Hardware Will the Samples Work With?
All wav samples are compatible with the following music production software/hardware: Pro Tools, Cubase, CakeWalk, Adobe Audition, Recycle, Sonar, Reason, Acid, EXS 24, GigaStudio, SampleTank, Halion, Kontakt, WaveLab, Sound Forge, Vegas, FL Studio, Native Instruments, Cool Edit, Akai Samplers, MPC 2000, 4000, 1000. Korg Triton, Kurzweil K2000, 2500, 2600, ASR10, ASR-X, Roland Samplers, MC 909, SP 808, MV 8000, Yamaha Samplers, and anything else that reads wav files.
How Do I Put the Samples Into FL Studio?
After extracting the folders, open FL Studio. From the top menu go to “Options” and select “File Settings” Click one of the folder icons and then locate your sample folder. It will then appear in the Browser on the left of the screen. If you do not see the browser, press F8.
I hope this helps, if not here is a link to a youtube video that shows you how to do it also:
How to Import Samples into FL Studio